The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is limited to the most we or the carrier concerned would have to pay under the international convention or EU regulation which applies to the flight or claim in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). We also reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. If, as a result of failure to provide information when required or the provision of inaccurate or incomplete details, you are unable to take your NCL cruise, cancellation charges will apply as set out in our Terms and Conditions. In these Terms and Conditions, unavoidable and extraordinary circumstances means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. If you have any questions about how we handle or protect your personal data, please contact us at PrivacyTeam@nclcorp.com. However, for voyages that have 3 or more consecutive days at sea, the infant must be at least 12 months old at time of sailing. Where you book cruise only arrangements through a travel agent, your contract may be with us or with the travel agent depending on how your booking is made and whether you purchase other services such as flights from or through the travel agent in connection with your cruise. (2) Where back to back (combined) cruises (more than one cruise in consecutive order) are booked, a deposit will be required for each cruise. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. (2) Where services or goods are provided on board the ship, payment must be made before you disembark. In the event that you require assistance with embarking or disembarking from the ship as a result of your reduced mobility or disability, please advise us at the time of booking if possible but in any event no later than 48 hours before the assistance is required. Guests are advised to contact the airline(s) directly to confirm pre-assigned seating. (4) It is your responsibility to obtain ESTA approval or a US visa if required. In this situation, we will refund all monies you have paid to us within the period prescribed by the legislation applicable at the relevant time from the effective date of cancellation (see clause 10(1)d) but will have no further or other liability to you including in respect of compensation or any costs or expenses you incur or have incurred as a result. Most changes to confirmed bookings will be insignificant and we have the right to make these. These fees are at all times non-refundable. Any property left on a ship at final destination may be stored and repatriated at the Guest's expense. If you book and cancel back to back cruises, cancellation charges as shown below will be payable in respect of each cruise. Transfers are only available on the days the cruise starts and ends. If a refund is approved, all FCCs (including Bonus FCCs) will be deactivated, and a refund will be issued back to the original form of payment, within 90 days from the request submission date. (9) The UK Foreign, Commonwealth and Development Office or other EU foreign ministry, may have issued information and advice which is relevant to your holiday. All valuable and important items (for example, money, jewellery, medicines, fragile items, important travel and other documents, video/camera/computer equipment, other valuables etc.) All alterations which are not significant in accordance with this clause will be treated as insignificant changes. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the actual carrier(s) as soon as we become aware of this. Guest agrees that the COVID-19 policies and procedures herein will also apply to COVID-19 variants and potentially newer diseases or illnesses not yet known. For these exceptions the minimum age requirement is 21 years. (5) Guest Testing Positive for COVID-19 Pre-Cruise. MSC Cruises: 60 to 90 days. With the Gem's canceled sailing, Norwegian has canceled sailings on 12 ships total due to the current COVID-19 surge - that means the majority of ships in Norwegian's fleet have faced. a. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. (iii) unavoidable and extraordinary circumstances as defined in clause 11 above. Included shore excursions form part of your holiday contract with us and are subject to these Terms and Conditions. A "shipping incident" means shipwreck, capsizing, collision or stranding of the ship, explosion or fire in the ship, or defect in the ship. In this situation, the Guest(s) concerned will be required to leave the ship or, if applicable other accommodation or service. (2) Changes to these Terms and Conditions will only be valid if agreed by us in writing. (5) Infants sailing on board a Norwegian vessel must be at least six months of age at the time of sailing. These sanctions limit the ability of cruise lines to conduct business with these countries and their citizens, which includes allowing citizens of those countries to sail onboard our ships. For transfers which form part of a flight inclusive booking or are booked at the same time your cruise only booking is made, we will have no liability for or in any of the circumstances referred to in this paragraph providing the transfer has been operated with reasonable skill and care. The Community list is available for inspection at http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Public Health, COVID-19 Policies and Procedures, Understanding the Risks, 11. Subject to availability, you can generally book places on advertised shore excursions in advance or you may register for these on-line. If, for any reason, we make any payment to you or a third party for which the airline is responsible in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). We may provide you with information (in our brochure, on our website and/or when you are on holiday) about shore excursions which are available for you to purchase on board ship. * This payment will only be refundable in the event that we cancel your reservation or you do so in circumstances where you are entitled to a full refund. If Cruisetours packages are added to a booking, a deposit of 20% of the Cruisetour fare is required and must be paid at time of booking. Requirements are likely to change and travel restrictions may be imposed (which could be at no or very short notice close to departure) as a result of COVID-19, its variants, or other potential communicable diseases and/or illnesses. Any such items or noxious substance in your possession on embarkation shall immediately be surrendered to an appropriate member of staff and may be confiscated, destroyed or surrendered to authorities. Where we or the carrier is not or would not be obliged to make any payment to you under the applicable international convention or EU regulation (including where any claim is not notified or issued in accordance with the time limits stipulated in the applicable convention or regulation), we are similarly not obliged to make a payment to you for that claim or part of the claim. (1) In order to confirm your chosen holiday, a deposit is required as follows: All Categories regardless of cruise length Where you make a flight inclusive booking with NCL, we need to collect this information on the airline's behalf. The Guest acknowledges that these directives may change from time to time and that our COVID-19 Policies and Procedures may therefore change. It may be possible to make changes at a later stage but the costs involved in doing so will be higher. If you do not arrive to embark on time at any port or place then we shall have no liability in respect of the consequences. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. Providing we are in agreement that you are entitled to do so in accordance with this clause, we will send you a cancellation invoice to confirm the cancellation. The calculation of this limitation period may differ depending on the nature of the loss. The Guest consents to NCL's use and display of the Guest's likeness in any video, photograph or other depiction for any purpose, commercial or otherwise, without compensation or liability of any kind. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). (2) Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any travel insurance policy you have. (1) Subject to clauses 12(5) and 12(6) below, we promise to make sure that the holiday arrangements we have agreed to make, perform or provide, as applicable, as part of our contract with you are made, performed or provided with reasonable skill and care. These can be viewed on the airline's website. You should notify us as soon as possible in the event of any change in these details. We will notify you as soon as practicable should this situation occur. (5) If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/the carrier are unable to offer you a suitable alternative the provisions of clause 9 (Changes and cancellation by us) will apply. (6) Any Guest under the age of 18 who is not travelling with their own parent or guardian (but is for example, accompanied by grandparents, other relatives or friends), must have a signed parental or guardian consent form, signed by both parents or guardians, or a certified explanation if the consent of only one parent or guardian is available, which authorises travel and medical treatment in the event of an emergency. After that point, your agent will hold the monies on our behalf. Refund processing time is about 3 to 4 weeks. (1) Subject to the requirements of EU Regulation 1177/2010, we regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. For all claims and subject to clause 12(4) we cannot accept any liability if you fail to follow the procedures set out above. Any obligation to quarantine or self-isolate on your return to your country of residence does not affect our ability to provide your holiday and will not entitle you to cancel without paying our usual cancellation charges. This policy also applies if you already cancelled . An administration fee of 50 per person per change will be payable if you wish to correct any name or other incorrect information more than 7 days (or 48 hours for bookings made within 14 days) after receiving your confirmation invoice. It is your responsibility to be at the correct place at the correct time as the transfer vehicle is not obliged to wait. Acceptance or use of this Contract shall constitute the agreement of Guest to these Terms and Conditions. (5) Where any claim or part of a claim (including those involving death or personal injury) concerns or arises from any flight arrangements (including without limitation, the process of getting on and/or off the aircraft concerned) to which any international convention or EU regulation applies where we have arranged the flight as part of our contract (whether or not as part of a flight inclusive package), our liability (including the maximum amount of compensation we will have to pay you, the types of claim and the circumstances in which compensation will be payable) will be limited as if we were the carrier in question as set out in this clause 12(5). Where an insignificant change is made before departure, we will notify you in writing. Approval is usually provided very quickly but can take up to 72 hours if data needs to be checked. (1) For security reasons, the United States, most European and many other countries now require airlines to provide information about their passengers before they fly. Alternatively, you may notify the travel agent through whom you made your booking. No refunds will be given for any missed . (1) You may book with us directly by telephone on 0800 03102121 or via one of our authorised travel agents or our website www.ncl.com. (i) the proposed alteration(s) and any impact they have on the price of your holiday; (ii) in the event that you do not wish to accept the alteration, details of any alternative holiday we are able to offer and the applicable price (where this is of a lower quality or cost, there will be a price reduction); (iii) your entitlement to cancel your booking and receive a full refund if you do not want to accept the alteration or any alternative holiday offered; and. (2) We will not be responsible, and you will not be entitled to any compensation, for any injury, illness, death, loss (including without limitation loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any nature whatsoever which results from any of the following: Subject to availability, we will endeavour to offer you an alternative transfer time where you can no longer travel on your booked transfer as a result of a change in flight times. (4) Guests should note that airlines may not allow name changes or date changes on scheduled flights and that the flight booking may need to be cancelled and rebooked if a name needs to be changed. It is possible that flight times may be changed even after tickets are made available - we will contact you as soon as possible if this occurs. Group passenger policies may differ. You must comply with the boarding requirements detailed in our Frequently Asked Questions on our website or otherwise advised to you. 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