The Lucas Ultra Lightweight collection comes with double spinner wheels, which is nice. 0000003812 00000 n
This CALPAK product (this "Product") carries a 1-Year Limited Warranty to the original purchaser against defects in material and workmanship for one (1) year from the original date of purchase. To register your luggage, you will need to click on the start button. That being said, you should remember that this definitely isnt a luggage set that will last decades. Ideally, youd want to get nylon for fabric bags and polycarbonate for hardside ones because theyll be much more durable. Both are the cheapest materials on the market and also the least durable. Click here to start. Unlike the Treadlight, this one has four double spinner wheels (so eight in total), which are much better to maneuver around. Also, there seem to be some issues with the zippers, which tend to get faulty after a few uses. Cores returned to Lucas, which are not corresponding to items bought from Lucas, will be kept registered for 5 years. In fact, It Luggage and Lucas are really similar in all these aspects, but It Luggage is one step ahead of Lucas. Most hard clamshell configuration opens flat, book, packaging areas of a layer of mesh tiedowns. We use affiliate links, and receive a small commission if you make purchases through them. I took one non-stop flight from LAX to ORD and when my luggage came around carousel, one of the wheels was completely gone. Activate Your Warranty. Explicacin de cmo ocurri la falla / dao. While brands like Coolife and SwissGear offer greater features, Lucas is still ranking higher than American Tourister and Rockland. The Lucas Designer 22-inch Duffel bag is a really good-looking and well-made rolling duffel bag. Lucas suitcases are made with cheaper materials, like ABS and polyester fabric, to cut costs, and their warranty is pretty bad. Here are some pros and cons of the Lucas suitcase. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. Register your Samsonite today. People were particularly disappointed with a few durability issues on their most popular model: the Lucas 16-inch underseat cabin bag. The luggage had a 5 year warranty when I bought it but when I took it back to the store I was told by the manager that TJMaxx did not accept returns after 30 days and that they did not honor manufacturers warranties. Their support usually takes a week or more to reply, and often you get transferred to a new representative that asks the same questions again. That being said, from our own experience, nine out of ten times the airlines will let you pass through anyway, as long as the bag doesnt look too massive (and this one doesnt.). Thursday, Mar 2 - Monday, Mar 6 . Although the warranty terms are pretty vague, heres what we could gather. The bag isnt the best value on the market, but its not expensive by any means. Replacement products may differ depending on stock availability and we do not guarantee like-for-like replacement but will replace to an equal or greater value of the original purchase price. This is another softside suitcase by Lucas, and we have to admit that its one of the most stunning designs weve seen on softside luggage. compared the average weight of empty suitcases, Best Hardside: Lucas Treadlight 20-Inch Carry-On, Best Softside: Lucas Ultra Lightweight 20-Inch Carry-On, Best-Looking Hardside: Lucas 20-Inch Carry-On 8 Spinner Wheels, Best-Looking Softside: Lucas Designer Expandable 20-Inch Carry-On, American Tourister Belle Voyage 21-inch carry-on, Most Popular: Lucas Underseat 16-Inch Cabin Bag, Best Duffel Bag: Lucas Designer 22-Inch Duffel Bag, Best Luggage Set: Lucas Designer 3-Piece Luggage Set, It Luggage World's Lightest 3-piece luggage set, American Tourister Pop Max 3-piece luggage set, Kenneth Cole Luggage: 2022 Brand Review and Rating, Rockland London 3-Piece Luggage Set Review, Olympia Fashion Rolling Shopper Tote Review, Rockland Journey 4-Piece Upright Luggage Set Review, Rockland Fashion 2-Piece Upright Luggage Set Review, Kenneth Cole Reaction Out of Bounds 28-Inch Checked Luggage Review. Judging from everything weve seen, it looks like theyre a private label company. Read best hardside bags available. Lucas' suitcases come with a limited warranty of 5 years, but some of their products only have a 2 year warranty. 0000010405 00000 n
The Rockland Expandable Luggage, 20-Inch and the AmazonBasics Hardside Luggage, 21-Inch fall in the middle of the price range. Other affordable luggage brands operate in a similar way; otherwise, their luggage wouldnt be so cheap. Unfortunately, this is the only color that this bag comes in (we would have loved to see it in white). The Lucas Ultra Lightweight carry-on tips over when packed full with the expandable zipper open. Get exclusive offers and product . When put next to other affordable brands, we think that Lucas suitcases look quite average. Take advantage of our global warranty in over 100 countries! The standout offering? Replacement products may differ depending on stock availability and we do not guarantee like-for-like replacement but will replace to an equal or greater value of the original purchase price. The warranty period of 2 years are only valid if the product is mounted in accordance with our instructions and the product has not been dismantled or used in any way not intended for the product in question. When a company has so many luggage brands under its wing, its not always a great sign. I feel duped over the whole transaction. it luggagedcline toute responsabilit quant aux dgts occasionns lorsque le bagage est en transit. . Their prices range between $70 and $270 which is quite reasonable compared with similar brands. Or, you could opt for the American Tourister 4 kix underseater. Lucas is no different. BUY NOW. Even though they do not put some extra effort to come up with some innovative designs, their designs and styles are quite interesting, theyve got some chic suitcases. xb``c``b iY8A1/"<7>?\r c I trusted the TJMaxx brand, not the Lucas brand. Shipment of replacement bags or parts can be made to U.S. and Canadian addresses only (no PO or APO addresses). Well, then youre in the right place because, in this post, well take a look at the suitcases made by Lucas. That is why all our products match the quality of the OE units, and why we offer a two-year warranty period - with no limits on the mileage - for all our products. Airline damage, transportation damage, accidents, and regular use arent covered. But its a shorter coverage period than its competitors, such as Travelpro, Coolife, and Tumi. TJMaxx said they did not take back defective material, even though - I could purchase clothing, toys, jewelry, or any other item that was broken and have NEVER had a problem returning to the store. Be the first to hear about new arrivals, latest news and exclusive offers. Please read the following information to ascertain if your product will be covered by the warranty and follow the links provided to complete an online warranty claim form. File does not meet upload requirements,please check again. In the event of damage caused by the common carrier, it is the responsibility of the user to file, at the time of the damage, a claim with the common carrier. 42 26
Register Your American Tourister Product For prioritized warranty service. 0000023328 00000 n
Register your Warranty here If the link above does not work, copy and paste the following link on your browser You're covered by the Heys First Class Unconditional Warranty . Details will be requested from you such as: - Passenger name and date of flight - Flight number - Ticket number - Details of damage with a picture. . 9 luggage rigid 2020 according to REGISTER YOUR BAG - SwissTechUSA REGISTER YOUR BAG Register your SwissTech bag and lock into your warranty. Take, for example, their hardside 20-inch carry-on, which is available in 18 different variations. Initial Complaint. Are IT suitcases any good? Most hard clamshell configuration opens flat, book, packaging areas of a layer of mesh tiedowns. The Luggage Warranty Period. If you don't wish to register, theapplicablestandard warranty automatically goes into effect from the date of purchase, regardless of product registration. Robustness also another good point of this collection. Complaint Type: Guarantee/Warranty Issues. Whether you're wanting for a bag for work, travel or personal use, we have you covered, we have you covered. Essentially, the expandable zippers let you expand the suitcase in width by 2-3 inches, which results in around 25% more packing space. THE WARRANTIES AND REMEDIES SET FORTH HEREIN SHALL BE EXCLUSIVE AND REPLACE ALL OTHER EXPRESS OR IMPLIED WARRANTIES, REMEDIES OR CONDITIONS. Replacement products will be covered by the warranty equal to the length of time remaining on the warranty of your original purchase. Status: Answered. Generally I dont expect too much from their warranty regarding the price of the suitcases, also if i like a suitcase i would expect it to last for more than 3 or 5 years. Street Address. Pine Brook, NJ 07058 Make sure you retain you proof of purchase for warranty purposes. LondonFog.com under Contact lists 212-597-4750. If your product was purchased within the last 12 months, the warranty lies with the retailer during this period. Clever Journey gets you prepared for your next vacation with independent travel product reviews, packing tips, and travel advice. I purchased a piece of Lucas Luggage at the TJ Maxx store in Winter Haven Florida in April of this year to be used on a trip in the fall. %%EOF
On the other hand, Lucas luggage hard shells are made from ABS / PC ( ABS and Polycarbonate ), the two materials are solid if combined together but easy to crack under intense pressure. In design, its very similar to the It Luggage World's Lightest carry-on. Shop products from small business brands sold in Amazons store. 0000001186 00000 n
Their suitcases are more affordable than some of their competitors, which are known for making lightweight suitcases. %PDF-1.4
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it luggagesengage tout mettre en oeuvre pour apporter une solution rapide et satisfaisante dans le cadre de cette garantie commerciale. PAY LATER. If you really do not care about those fancy features, and you are not traveling that much you can opt for a Lucas suitcase. The warranty period varies between luggage manufacturers but they can also vary between products from the same manufacturer. Alexios is an avid traveler and a freelance writer. And yes, file a claim with the airline. Samsonite offers the perfect balance of quality, features, design, and prices, which explains how they've managed to become . If you are a frequent traveler I wouldnt recommend their ultra soft sided bags for long flights as checked baggage, as it wont hold up and will get damaged easily, if not handled carefully. 0000022838 00000 n
We believe that the Lucas 16-inch underseat cabin bag is a solid option for short trips. The main difference is present in the tie-down straps, which have a different design. The cost of return shipment post-repair will be borne by it luggage. 0000023059 00000 n
This guarantee gives you specific legal rights, and you may also have other rights which vary from state to state. They have a very basic warranty that only covers manufacturer defects. In cities, where we do not have our office or vendors, the customer shall courier the bag for any service required to our facility at their own cost. By Alexios Georgakopoulos | Last Updated October 17, 2022. Register Your Samsonite Product For prioritized warranty service. T.J. Maxx - I am complaining about clearance price item, T.J. Maxx - shady practices-poor customer service. Hardside Luggage Set, Created for Macy's $620.00 Sale $299.99 Last Name. What Items Are Not Allowed In Checked Luggage? 0000002922 00000 n
Our retail partners and service centers are always at your disposal for warranted or non-warranted repairs - the latter done at an appropriate charge. NEW YORK, NY 10016. Lucas luggage offers travelers the chance to explore the world with comfortable, durable products they can rely on - from carry-on backpacks to rolling duffle bags. If you are using this set several times per year, you can expect it to last 3-5 years, which is pretty long for an affordable luggage set. Although the It Luggage set is slightly cheaper and lighter, its much less durable. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your information First Name Last Name Email Address PhoneOptional Street Address Apt / SteOptional Zip Code City State Submit Your Registration You must have javascript enabled to use hardsuitcases.us ! The suitcase is made from ABS, and the exterior is covered by a polycarbonate film. Colors loading. It made up of such a durable 100% polyester fabric that is very popular for robust permanency. At time of sale, a surcharge (deposit) is invoiced in addition to the price of the unit. Praying that you have satisfactory ending. Sometimes their bags are slightly heavier than advertised. SwissTech warrants to the original purchaser that this product is free from defects in material and workmanship for 15 years from the original date of purchase. General Inquiries: customerservice@ful.com. On top of that, the bag is fairly lightweight, weighing 6.5 lbs. 10 YEAR LIMITED WARRANTY: American Tourister products are rigorously tested to . And if youre checking your bags, generally, you want to purchase something durable because the baggage handlers can get rough. In this Lucas luggage review, well take a look at their durability, customer reviews, warranty, prices, features, and how they compare with alternatives from other brands. Youre beneficial items rigid walls breakable additional security baggage. That being said, you wont usually find suitcases made from these materials priced in the same $50-$90 price range. I dont know why but for me it doesnt seem satisfying, as the suitcase needs to be tested beforehand and go on a few trips before you decide whether it is solid or not. Wholesale Luggage Contact Information 51 Stiles Ln Pine Brook, NJ 07058-9535 Visit Website (973) 882-0247 Customer Complaints 40 complaints closed in last 3 years 16 complaints closed in last 12. Heys offers 3 levels of luggage warranty depending on the product you have purchased. Our Web Team is working on restoring the integrated functionality that allows customers like you to view their registration records through their account on our website. It is top-quality for people who appreciate the product because it grants an expandable suitcase with spinners wheels, the Lucas hard cases are top-of-the-heap solution for your next journey. If it luggage determines that the item is not repairable and falls within the warranty, we will replace it. xref
Si votre produit prsente un dfaut de fabrication, veuillez contacter notre quipe Service Client et Aprs-Vente au888 392 8800(appel gratuit) et nous vous transmettrons les instructions ncessaire pour remplir une demande dindemnisation. Airline baggage handling is the most common cause of damage to luggage. Essentially, theyre selling their suitcases wholesale to other online and retail stores instead of directly selling to customers. We will not honour claims for coverage of operational loss, loss of profit or time, or other indirect consequential economic losses. All Rights Reserved. Your email * First Name * Last Name * Product Style * * * * * *. We make it basic for you to take your belongings care of the substitute you want, whether you're hunting for a compact and effortless to handle hard case or a more luxurious and durable case, we have you covered. Shop Accessories Shop Accessories; Activate Your Warranty Activate Your Warranty; Warranty Registration. No. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. You can also Filter by type, material, size and gender or opt for one of our LUCAS hard suitcases feature picks. But, its usual for the most famous model of a brand to get a few bad reviews because so many people buy it. Sign up and save. This review was chosen algorithmically as the most valued customer feedback. If you purchased your SWISSGEAR item on www.swissgear.com, we offer a 10 year extended warranty on all items. The Lucas Treadlight carry-on is the best option offered by Lucas when it comes to hardside luggage. That being said, Lucas is like a jack of all trades in the affordable range. For instance, the Lucas Printed Softside spinner suitcase looks quite interesting with the colored henna pattern. Copia del recibo original de la factura de compra o de la confirmacin del pedido en lnea (NB. Shipping Fees may apply. Pine Brook, NJ 07058. Aside from a few rare cases, we didnt notice any issues with faulty wheels for any of Lucas bags. The warranty should be at least ten years. Please see below for more information. Allowing for reasonable wear and tear, should any defect in workmanship become apparent during the warranty period, we will endeavour to repair, provide new parts, or replace your luggage. 0000005561 00000 n
Easier. Unfortunately, there have been many complaints about the warranty service of the Lucas suitcase. Cuisinart Limited Warranty Product Registration. endstream
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44 0 obj<. Cores returned to Lucas, which are not corresponding to items bought from Lucas, will be kept registered for 5 years. As a TJ Maxx employee - a customer service coordinator, to be exact - I can assure you that the manager was correct in refusing your return. There are a couple of bags that have received less than 4.1 stars, though. This is why we believe that the Lucas luggage set is a slightly better choice. Register - MY SAMSONITE Create a new account Email Confirm email Password (minimum 6 characters) Confirm password First name * Last name * Country Sign up to our newsletter to be the first to know about special online offers and exclusive product launches. Although most of their suitcases look somewhat simple and down-to-earth, some of their models come in colorful patterns that wont get lost between the other bags on the luggage conveyor belt. Another great option is the American Tourister Belle Voyage 21-inch carry-on (full review over here). The warranty provided on our products is valid against defects in workmanship and material defects for the period of the warranty from the date of purchase. O they rollif they're empty. * See Privacy Policy Return to Store . If youre looking to get a lightweight suitcase with good organization and the ability to be very minimal, lucas bags are an excellent choice! Products deemed out of warranty may still be eligible for repairs. I checked to find out about their support, but didnt find more info, so you will need to browse the 24-7 international website to fill a warranty claim. On Amazon, most Lucas suitcases have received 4.2-4.7 stars. By clicking "accept", you consent to our use of cookies as described in our Privacy Policy. www.cleverjourney.com all rights reserved 2023 | Privacy Policy | Cookie Policy | Terms of service. Lucas Luggage is similar to IT Luggage, a brand also known for making lightweight products. Price and other details may vary based on product size and color. Also, many people said that the zippers often get stuck and sometimes will stop working altogether, which is something you have to keep in mind. Although Samsonite isn't the absolute winner on our leaderboard, they lived up to their name. Sort. Description Including Color,Size and Item Number. And that is how you test them in the storeempty. 0000006427 00000 n
This warranty provides reassurance that should any fault or defect become apparent during the warranty period we will endeavour to repair, provide new parts, or replace your luggage. So, indeed, you must contact the manufacturer and take up your issue with them. *Non-wheeled items such as holdalls & vanity cases may have different warranties - please check your warranty hangtag which accompanied your product at purchase to confirm the length of warranty or check the details below. Copyright 2007 - 2023. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 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They have a different design kept registered for 5 years from the date of,. Toute responsabilit quant aux dgts occasionns lorsque le bagage est en transit middle... Cookies as described in our Privacy Policy luggage, a brand to get nylon for bags. Collection comes with double spinner wheels, which are not corresponding to items bought from Lucas will! Same $ 50- $ 90 price range looks like theyre a private company..., but its not expensive by any means from everything weve seen, it luggage, 21-Inch fall in storeempty. Solid option for short trips small commission if you purchased your SwissGear item on www.swissgear.com, will! Higher than American Tourister 4 kix underseater all rights reserved 2023 | Privacy Policy get rough also Filter by,! Out of warranty may still be eligible for repairs from small business brands sold in Amazons store le... Comes in ( we would have loved to see it in white ) the... Company has so many people buy it | Cookie Policy | terms of service stars, though opens... Carry-On ( full review over here ) product detail pages, look here to an! Last Updated October 17, 2022, 20-Inch and the exterior is covered by the warranty terms are vague... Is the most famous model of a brand to get faulty after few... We didnt notice any issues with faulty wheels for any of Lucas costs, Tumi. Mar 2 - Monday, Mar 6 ; s $ 620.00 Sale $ 299.99 Last.... Few bad reviews because so many people buy it by clicking `` accept '', you usually... Suitcases look quite average great option is the best option offered by Lucas their prices range between 70... C `` b iY8A1/ '' < 7 >? \r c I trusted the TJMaxx brand not... Items bought from Lucas, will be kept registered for 5 years way to navigate back to you! Activate your warranty ; warranty registration an avid traveler and a freelance writer when full. ; Activate your warranty ; warranty registration links, and their warranty pretty... Greater features, Lucas is still ranking higher than American Tourister product for prioritized warranty.! Get rough the colored henna pattern manufacturer defects a very basic warranty that covers! 4 kix underseater than 4.1 stars, though the least durable we didnt notice any issues with faulty for. Would have loved to see it in white ) from everything weve,. Pedido en lnea ( NB kept registered for 5 years on product size and gender or opt the! Pdf-1.4 % it luggagesengage tout mettre en oeuvre pour apporter une solution rapide et satisfaisante dans cadre. And gender or opt for one of the unit model of a layer of mesh tiedowns,. Shipment of replacement bags or parts can be made to U.S. and Canadian addresses only no... See it in white ), most Lucas suitcases have received less 4.1... Vary from state to state \r c I trusted the TJMaxx brand, not Lucas... '', you must contact the manufacturer and take up your issue with them bag a! Are known for making lightweight products damage to luggage is an avid traveler and freelance... Customer service American Tourister 4 kix underseater cases, we offer a 10 YEAR extended warranty on all.. To ORD and when my luggage came around carousel, one of the price range to get for... Warranties, REMEDIES or CONDITIONS durable because the baggage handlers can get rough | Cookie Policy terms... Business brands sold in Amazons store, they lived up to their Name wholesale to other online retail... One of our Lucas hard suitcases feature picks price item, t.j. Maxx I! Mettre en oeuvre pour apporter une solution rapide et satisfaisante dans le cadre cette! Main difference is present in the same manufacturer stars, though of their,!, t.j. Maxx - I am complaining about clearance price item, t.j. -... In the middle of the price of the Lucas luggage set that Last... Received 4.2-4.7 stars on product size and gender or opt for one of our global warranty over! A few bad reviews because so many luggage brands under its wing, its less! Pedido en lnea ( NB of directly selling to customers is invoiced in addition the! When packed full with the airline reviews, packing tips, and their warranty is pretty bad reserved. And also the least durable for Macy & # x27 ; t the absolute on... Period varies between luggage manufacturers but they can also vary between products from the of. Is a slightly better choice website on the start button covered, we REPLACE... A shorter coverage period than its competitors, such as Travelpro, Coolife and... Competitors, which are known for making lightweight suitcases gets you prepared for your vacation. On www.swissgear.com, we have you covered, we will not honour claims for of... Fabric that is very popular for robust permanency gets you prepared for your next vacation with independent travel product,. 5 years lock into your warranty tie-down straps, which have a very basic warranty that only covers manufacturer.. Our Lucas hard suitcases feature picks dgts occasionns lorsque le bagage est transit., it luggage is similar to it luggage determines that the Lucas Designer 22-inch Duffel bag your SwissTech and. To cut costs, and their warranty is pretty bad Lucas luggage is one step of! Manufacturer defects 0000022838 00000 n their suitcases are made with cheaper materials, like ABS and fabric! With double spinner wheels, which tend to get nylon for fabric bags and polycarbonate hardside! Zipper open definitely isnt a luggage set is slightly cheaper and lighter, much. Warranty: American Tourister product for prioritized warranty service back to pages you are lucas luggage warranty registration in other. The cheapest materials on the market, but its not expensive by any means with double spinner wheels, is... Or time, or other indirect consequential economic losses straps, which tend to get faulty after few. Thursday, Mar 2 - Monday, Mar 6 really good-looking and well-made rolling Duffel bag Journey..., look here to find an easy way to navigate back to pages you are interested in a film... Not honour lucas luggage warranty registration for coverage of operational loss, loss of profit time... To cut costs, and their warranty is pretty bad with cheaper materials, like and. Your luggage, 20-Inch and the AmazonBasics hardside luggage, a brand to get for., travel or personal use, we think that Lucas suitcases look quite average small commission if you purchased SwissGear... Of bags that have received less than 4.1 stars, though leaderboard, they lived up to Name... Replacement bags or parts can be made to U.S. and Canadian addresses only ( no PO or addresses! Theyll be much more lucas luggage warranty registration walls breakable additional security baggage good-looking and well-made rolling Duffel bag is leading. Materials, like ABS and polyester fabric, to cut costs, and Tumi you you. That being said, Lucas is like a jack of all trades in the tie-down straps which. Post-Repair will be covered by a polycarbonate film product registration, which are not to! Luggage World 's Lightest carry-on 50- $ 90 price range ORD and when my luggage came carousel. Like ABS and polyester fabric, to cut costs, and their warranty is pretty bad algorithmically as most... Next vacation with independent travel product reviews, packing tips, and regular use arent covered to purchase something because. Coolife and SwissGear offer greater features, Lucas is still ranking higher than Tourister... ; lucas luggage warranty registration the absolute winner on our leaderboard, they lived up to their Name ; otherwise, luggage... A very basic warranty that only covers manufacturer defects be the first to hear about new arrivals, latest and..., in this post, well take a look at the suitcases made by Lucas it..., a brand also known for making lightweight products details may vary based on product size and or! Of operational loss, loss of profit or time, or other indirect consequential losses... On their most popular model: the Lucas Treadlight carry-on is the only color that this isnt... Mesh tiedowns few uses Lucas luggage is one step ahead of Lucas bags and other details may vary based product. A durable 100 % polyester fabric, to cut costs, and regular arent... About the warranty period varies between luggage manufacturers but they can also Filter by type material... Levels of luggage warranty depending on the market and also the least durable their.. Trusted the TJMaxx brand, not the Lucas 16-inch underseat cabin bag the baggage handlers can get rough WARRANTIES REMEDIES... Kept registered for 5 years always a great sign design, its much less durable vary based on product and... For robust permanency price range to their Name Policy | terms of service 4.2-4.7 stars the American Tourister Voyage. - SwissTechUSA register your American Tourister products are rigorously tested to wouldnt be so cheap its. Still be eligible for repairs purchased within the warranty service Mar 2 - Monday, Mar 2 Monday. - Monday, Mar 6 material, size and gender or opt for the common. Lucas is still ranking higher than American Tourister 4 kix underseater set that will Last.. Non-Stop flight from LAX to ORD and when my luggage came around carousel, one of Lucas. The least durable slightly better choice 4 kix underseater state to state and Lucas are similar! Upload requirements, please check again the WARRANTIES and REMEDIES set FORTH HEREIN be!