So I came home and called the number he gave me and they were not interested in hearing from me either. I talked to a sales person they said to use it for a while and see if it got better, it did not. La-Z-Boy Pinnacle Mineral Rocking: 4.8/5 stars based on more than 885 reviews. We received a partial delivery. She was of great service and has good taste and recommendations. In 1927, La-Z-Boy founders Edwin J. Shoemaker and Edward M. Knabusch created the first reclining slat chair, launching a design that would soon become a household name. We completed our transaction for a new recliner and was told the old chair would not be picked up plus there would be a delivery charge of $99.00 for the new chair. They also have tall recliners for any tall people in your family. The only problem we had with one of them was the fabric we chose was kind of an open weave and it tended to catch and pull. I now have to drive to the store to talk with a person. We ended up selling the chairs at a loss, and for some silly reason we put our trust in La-Z-boy again to make another purchase! I do not recommend La z Boy to anyone! See how it all works here. She listened to our needs and was able to narrow down our options which made our decision much easier. I just ordered 2 recliners. There have been so many problems with our furniture order from La-Z-Boy, it's hard to know where to begin. | Weight limit - 500 lbs. Of course the designer who sold us the extra thousands worth, did not return phone calls, emails, and now I hear she is no longer there. I understand that there is a general slow-down of furniture orders due to the current supply chain issues. We shared our needs with her and literally the first thing she showed us was exactly what we wanted. We spent a good amount of money that day and from the start there were issues. Receptionist states that sales rep. and manager aren't working today and that I'd have to call tomorrow. LUDICROUS! Have always owned la z boys. Yesterday, one day before delivery, I hadn't heard anything and called again. I called again and when they came out they said they could fix it for 950.00 . I explained what kind of chairs I was looking for, and she showed me different features of each chair I was considering. We purchased our furniture from Linda. Btw.. that number is 980-201-3342 so hopefully that will save you 327 hours of chasing, calling and follow-up that we've had to do. Then I called the store from which I purchased the items who basically said that they couldn't help me, nor could they refund or exchange my items. One of the reasons why La-Z-Boy furniture is so expensive is because they have a high-end distribution system that always ensures products get to customers faster! Can't wait to be lounging in our new Lazy Boy. My couch is less than 6 months old and is totally broken. The customer service is all but non-responsive. Will NEVER recommend Lazy boy to anyone In the future. I doubt that I will ever purchase anything further from LazyBoy. I see how their warranty works and I will never buy an overpriced piece of garbage from them again. I've read some comments here that Lazyboy is no longer a good brand to buy. I could not find contact info online. We bought a reclining all leather couch & love seat LESS than 3 years ago. 1) La-Z-Boy vs Ashley Furniture Cost Both La-Z-Boy and Ashley have promotions that run throughout the year. The customer service of this place is terrible. Long story short, the brand no longer represents itself honorably. Double-picked blown fiber fill for improved cushion loft and shape retention. Shopping was easy and he didnt pester us while we were browsing through the store. We didn't have anything jump out at us and we were being shadowed the entire time we were in the store, not a relaxing experience when you are being infused with information about every piece we looked at or sat on. There were other issues with the chairs, which we felt were brushed aside by the technician when he came to our home and by the La-Z-boy store. Don't buy a bladder mattress from lazy boy. He never made us feel rushed and had so many helpful ideas. They also indicated that it was true. Third purchase at this store. If you have a bank that is willing to accept your claims of fraudulent transactions, you are very fortunate! I had intended to get a sofa and side chair, but after learning that they would not be able to deliver a sofa-recliner up 15 steps, I opted for 2 club chairs and a swivel side-chair. Got a call 6 weeks later and they delivered and set up for me. There was a scuff and tear in the leather. Have a Christmas celebration with no furniture Its horrible. The Hyland Executive is power-packed with comfort and support features. I learned a valuable lesson, always look at reviews when buying any big ticket item! They called and said our time was 9am to noon. The sofa was damaged on delivery. Its now 16 weeks and we may get some of our furniture, then fly back to the condo that sits empty while we sit in our empty place waiting. End of story. Their furniture is available in over 300 showrooms worldwide, including Canada, Europe, Asia, and the Middle East as well as most major American cities. So glad we didn't also buy the highly overpriced sofa sleeper. Shelley was incredibly helpful, so king and actually listened to what we wanted. As soon as they receive payment and the furniture was delivered that was the end of the nice, helpful experience with this company. I received another call on the 21st, reiterating that the chair would be delivered on Tuesday, the 25th, the original projected date cited on the invoice. Again, I was told to expect a call the day before to give me a window in which to expect it. The experience was no better, and it would seem that despite being assured we would receive two chairs out of the warehouse, one of the chairs was a display floor model (different color shade of material, different stitching). This was proving a considerable inconvenience because I had to ensure that I remained at home and available throughout the projected time window each time to be able to accept delivery. Sucks for them, I was going to buy a matching couch and loveseat from there, now I will look elsewhere. I remember the service was good back when I bought from the old location on Moana. Stuck with a $2500 lousy reclining couch, We bought a Trouper and they did not have the correct tools to do the installation and they NEVER came back. The Psychology of Price in UX. The repair man said nothing could be done, I reported it to customer service again, and was told that the products were up to manufacturing specifications and that comfort is subjective and not considered a defect. While most customers think of them as pricier than most discount stores, they offer a higher value than most for the price, which extends to their full catalog. Checked in from time to time to see if we had any questions but no pressure at all. I was at Costco today and saw a office chair I was going to purchase but then saw it was a Lazy Boy, I learned my lesson and walked away. He never addressed any of the other issues. We haven't had any problems with our Lazyboys. We tried to buy TV stand for around $1,500 that matches our end tables, they were offering 10% discount plus they pay the sales tax, they also had a fire victim discount of 10%, but they said we can't combine the 3 discounts, I had to choose 2, so I chose 10%+10%, but after I completed all the paper work, and gave them my credit card, they changed up their mind and backed off. Black colored, brown and additionally navy are some classic colourings and might be alongside any place at just any time. I'll be ecstatic if it lasts 10 years. However, whenHe came down to totals, there was no negotiating the final price. the leather is breaking down and cracking in many places. We found what we wanted. This morning, I went to the original document and dialed the wrong (mistyped) phone number that I had corrected several times). Amazingly, when he passed away in 2010, the chair managed to outlive him, despite getting used all day, every day for over two decades. The only bad thing I can say is having to wait so long to get it delivered, but I'm sure it'll be worth the wait. They really work on pleasing you. Many options available. Get La-Z-Boy's Latest Online DealsUnlock The Coupons. Sad, just sad. We were lucky to catch their 4th of July sale and got a great deal! I am seriously considering driving the 2 hours toMurfreesboro, TN to La Z Boy Headquarters and creating a media sensation at thefront entrance. The salesman was awesome and she knew her product. He determined we need a new arm so he placed the order for it. They have a one-year warranty on their leather. The drapes are in! Seems tome. The week that La-Z-Boy was scheduled to deliver I called, and they gave me the delivery date of June 9 (which was only a week later than the original estimate). The leather has peeled away from the fabric backing in all wear places. We ended up returning later that day to purchase the chair, The process was fast/pleasant and I can't wait to sit in my new chair! Elevate your relaxation with this small yet cozy Lane recliner Item Weight: 73 pounds Product Dimensions: 38 x 33 x 39 inches Upholstery Color: Ocean Materials: Wood, Chenille, Steel Bisbee Power Hi-Leg Recliner The traditional design is tough to beat. They were fantastic to work with from start to finish & we love everything we bought. Least amount of time I have waited on hold is 1 hour 6 minutes. Two servicemen from Comfort Care advised nothing is broken on the couch - this is how it is made. I ordered some inserts and will post pics once I get them set up. Took eight weeks to make and be delivered. Some La-Z-Boy dining and bedroom furniture pieces available for purchase in-store comes in solid wood construction. It's bare bones folks, cheap thin frame (barely) and sunken lumpy cushions. Found out the extended warranty was only for fabric. $2600 chair that has been broken as much as it has worked. Was told company will warranty item for life. Our new leather sofa was assembled improperly resulting in the arm of the sofa falling off. Basically you can buy 2 or 3 couches at other stores for the price you pay here. I am so disappointed in this quality. I'd like something a bit more contemporary -- maybe tweedy -- rather than something that looks like an old bedspread. (they are both on carpet) Mine is also much noisier than my wife when I put it down. The store which sold the furniture was "very sorry" but did nothing to help me obtain warranty service. No call back yet again. I've had 3 service calls and new springs on each chair. DH is tall and has a tall man's Lazyboy. And, another scrape on the leather. Then we got sent to Julie Swanson of "escalated concerns" who we were later told no one had ever heard of. Bought my recliner Nov.30th 2020 in beginning of March back broke on chair called repai man came out said back was broken needed repaired now April 15 chair still broken. Service/Design/Furniture - 5 STARS! Nowtry to get help! England said to be a "lower tier" of La-Z-Boy. ;o). I have no doubt that they'll last me a very long time - which is what I'm wanting. 3-position locking legrest for added safety and support. So glad I did. Matt was so sweet and patient with us. Crowley Furniture & Mattress is a local furniture store, serving the Kansas City Area: Liberty, Lee's Summit, and Blue Springs, MO & Overland Park, KS area. We had our eyes set on a particular sectional but was too big for the space. We leave the condo we are paying rent on, fly here and a few days before delivery its cancelled because the weather might be bad? Our website collected and compiled various consumer reviews about Lazboy and Southern Motion Furniture as well as customer ratings and recommendations for these brands. The squeaking sound from the springs / wood is unacceptable. That was June 8th, 2020. This time it has thedecorative nails/tacks (yay!) Is anyone else seeing their furniture looking bad for NO reason? I called back in 2 more weeks, and was told that the chairs were still being manufactured. If the return policy is up to par i may . I called Lazy Boy corporate office and was rudely told sorry there was nothing he could do. I then complained that if the policy didnt go into effect until December 2022, why wasnt my order honored under the old policy of what a wall-hugger should have been, or why wasnt I contacted to be given a choice to cancel my order? Three times I have been on hold - disaster. I have to add that I have had to deal with the effects of an incurable form of leukemia for the last 9 1/2 years, which has left me with immense bone pain, fatigue and hair loss. We wanted quality, comfortable furniture that would last. Ashley Furniture and La-Z-Boy are popular brands with long histories of fulfilling shoppers' indoor and outdoor furniture needs. Both names are seen in homes and offices throughout America and have been deemed two of the most trusted brands of furniture. Not this customer service person. (Aspiring lawyers would have a field day with this deception, but I am sure some "LaZ" fine print is buried somewhere.) To perfectly match your other La-Z-Boy seating pieces, they carry a nice selection of ottomans and poufs that will complete the look and feel of your space. My mom even said you can now notice the drapes. So, although La-Z-boy does service their products, it isn't a reliable service if concerns aren't addressed adequately, and resolutions aren't offered. The one I got is alright. The seat foam so far is fine after 4 years, but the arms and fronts are all going flat as a pancake. As before, Sarah had the day off, so I spoke with a different agent. Stress, discomfort and months of trying to deal with these people. Never, I repeat, never do business with them. We finally settled on 2 Morrison recliners and he ordered them for us. Cool and also funky colors are actually more stylish, plus a red leather sofa can create a eye-catching argument inside of a area. The service person noted the defect immediately. recliner that can be placed any closer than 8 from the wall. She spent so much time with us. The noise is still unacceptable. I could have purchased a sofa from a truck on the side of the road for better quality. One of the pieces had no connecting hardware, that took a month to come and fix, but it still didn't fit well. Negligence and unprofessionalism on their part has continued. We Owned Our 'New' Chair Over 2 Months Before Fixed. I had a wonderful sales person who was very helpful! All; Coding; Hosting; Create Device Mockups in Browser with DeviceMock. We bought DH a power reciner by Palliser over two years ago. Shame on you Lazy Boy, your customers should always come first and don't tell a paid customers your short of workers, just your get out there and do your own work and take in the profits. Then just the other day another loud pop and this time the chair nearly turned over. 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