The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. Lowest cost test is "sold out". We often link to other websites, but we can't be responsible for their content. This is a disgrace, huge concern and needs addressing immediately. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Your results will be displayed as a positive or negative. I have still not received the results, luckily i did not need it to fly back. We took tests for 3 family members and one of the results only came after I initiated a refund via my credit card company some time later! No reply from e-mails. How many stars would you give atruchecks.com? How?? Here are 8 tips for writing great reviews. cant even get hold of them .. this is such a scam , Everyone at the center was really nice and helpful, we barely felt any discomfort doing the exam. | Read 641-660 Reviews out of 1,541 A negative result indicates that you have not been infected by the virus. Had to go for an expensive express test. | Read 841-860 Reviews out of 1,532 In the email body, please write your PURCHASE NUMBER starting with ATRU3. Find out how we combat fake reviews. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. Wasted 360 on absolutely nothing. Did a 3rd test, negative! Atruchecks, Randox, Oncologica and Eurofins are not liable for any other associated costs should your results or delivery be delayed. Had a positive test but did an NHS test, negative! Avoid them, and choose another supplier. Will not RECOMMEND them at all.In short words, I booked for days 2 & 8 test.Package was received after paying 29:99 for the DHL to deliver the kit.No results has been received for both days test.Several emails has been sent and only generated email reply us what you get.You can't get to speak to anyone on the customer phone line.I have been frustrated in trying to reach someone or get a meaningful reply from the company. Total conman Atroshi. 2023 Trustpilot A/S. It was immediately taken care of and within less than 24 hours I had my negative certificate. We use dedicated people and clever technology to safeguard our platform. I paid for a covid test and no results were ever delivered. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. Atruchecks sent me someone elses results with full personal details. I emailed them concerning this and nothing was done. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. We didnt have to wait and everything was clean and well-organized. All rights reserved. . I cannot register it as it asks for a bar code. | Read 21-40 Reviews out of 1,532 We would advise you to do your day 2 test as soon as it is with you. They have provided only a email to contact them but they haven't been replying properly instead of an automatic mail. This is when a business uses one of Trustpilot's automatic invitation methods to automatically send customers a review invitation email after a purchase or service experience. Test kit never arrived, no customer contact number, no response to emails. Anyone can write a Trustpilot review. I spent a total of 106 on the kits. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. Join the 1,629 people who've already contributed. sent number of emails, no response, so had to order from another website.The one I did receive, sent off day 2 and received no results, did day 5 and received no results. We promise to answer all queries at the earliest convenience. Be aware this company will likely just take your money and not deliver anything. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. 2023 Trustpilot A/S. Disturbingly, Trustpilot warns . Find out how we combat fake reviews. Join the 1,619 people who've already contributed. Editor, Marcus Herbert, https://uk.trustpilot.com/review/atruchecks.com. I called and email them so many times but nobody answers. Despicable people. But then they sent a photo to say the test was delivered.which is correct one was but never two. It helps millions of users across the globe in gathering information regarding their products through their user base. Suggested companies are based on peoples browsing tendencies. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. Not even going to bother with day 8. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. Booked day 2 & 8 tests before travel to the UK that never showed up. Note: If an organic review is flagged to us as fake, but the reviewer . DO NOT USE ITS A CON. 2023 Trustpilot, Inc. All rights reserved. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Anyone can write a Trustpilot review. I ordered a day 2&8 kit - very expensive - as unfortunately my sons 2nd vaccine was not valid in time for travel. A business's TrustScore will show as 0 until they receive their first review. Still nothing. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. Very unethical and misleading. Don't trust them. They are scammers and should be removed from the Gov.uk website. 16 tests included. I want a refund immediately as possible. Registered headquarters above a shop in London backstreet. As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status. You will receive an email from us with your PIN number and ACTIVATION LINK for you to activate your kit and be able to download your certificate when the test has been received by the lab.4. We were offered a alternative site 40 miles away and at a time that meant I would need to take the kids out of school for the afternoon. Health and lifestyle check. Massive scam company. Join the 1,619 people who've already contributed. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Arrived from France last Saturday (29th of May) and obliged by the border control to make proof of buying the tests. Here are 8 tips for writing great reviews. South Ruislip testing results are released on the same da. Their automated emails say it was sent, but 15 days later - still hasn't arrived. Some big kickbacks for sure. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. It appears they forgot to send a follow up instructions. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. Hopefully you'll do the needful soon. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. Results are next day before midnight. How many stars would you give atruchecks.com? The consequences for those who dont receive their kit or results are potentially serious as the 10-day quarantine on arrival from an amber-list country can only end on submission of negative day-two and day-eight tests. Getfeedback. Verification can help ensure real people write reviews about real companies. Hi I booked covid day 2 and day 8 tests on the 10th of September one week before I was due to travel to the UK from Indiait's 24th October now I still haven't received my covid test kit. I paid 59 for the test and an additional 10 for travel to the site.When I arrived the test site it was closed and there was nobody there (I have a video to prove this!). I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. Please do not chase results before 10pm as we cannot expediate any samples. Criminal practices in a time of national crisis. Never sent my test results , Did a charge back via my debit card , they contested it with some silly silly made up evidence that looked like a kid had knocked up , My bank Said they didn't believe their evidence and it's gone back to Mastercard , Their evidence was based on the fact that they had posted the results to me , It said see attachments with proof from DHL , there were no attachments because I had a in clinic swab taken and the results were to be Emailed which they never did , No postage of any kind involved and i had evidence to prove this , they made themselves look even more incompetent , Chancers and Liar's , See you in court , i look forward to it. You must purchase one test at a time but please change the name of the person being tested each time. | Read 1,061-1,080 Reviews out of 1,533 I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Poorest service ever probably a scam. We have lost over 400 in flight change fees and testing fees. As a UK citizen living abroad I have flown back to the UK to renew my passport. Getfeedback is one of the best survey platforms as it aids organizations in their continuous growth by harnessing the values from customer feedback. AVOID THIS SCAM COMPANY! Find out how we combat fake reviews. Please consider this message as receipt of your email. AVOIDPaid for two day 2 tests after returning from holiday. Trustpilot Alternatives 1. My husband and I needed Day 2 tests for our return to the UK. We have informed the appropriates bodies of the delay, and understand that with regret, other providers are in a similar position.Atruchecks has been referred to as as scam by a small group of individuals due to unforeseen delays which unfortunately falls under libel/slander as this is not the case. Thank you for the easy service. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. Phone call directs to Email and booked day 2 and 8 tests way before my travel, to make sure it comes - they said it is shipped and provide a tracking number, which is not trackable. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). Join the 1,619 people who've already contributed. We will investigate and aim to respond within 28 days with a resolution. How many stars would you give atruchecks.com? Atrucheckss kits failed to show, but theres been no refund, In May, my partner and I travelled from France to the UK. I have received no response to several requests for a refund. Please give my money back. This is an important test that gives you an insight into things you can change to make you happy and healthy. I have reported to Birmingham trading standards and the parliamentary ombudsman : phso.enquiries at ombudsman.org.uk. 89.00 69.00. Is a direct competitor to a business you own or work for. I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. Avoid! They only give an automated response. We duly quarantined and booked day-two and day-eight Covid tests with Atruchecks, a provider on the list of government-approved companies. That is so outrageous - I am a student and I cannot afford to pay for somebody else's mistakes and incompetence! Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. All Rights Reserved. Eurofin are still offering testing at this location. We use dedicated people and clever technology to safeguard our platform. My day 2 test did not arrive on time so have had to pay for another one. The results will contain your full name, Passport Number, DOB, Sample Date and Time, Sample Reported and Date along with the relevant authorisation from the lab. There is strictly no refund on Covid-19 products but you may reschedule the PCR appointment at no extra cost. Paid 99.00 for the kit and express delivery.. and they are a government approved provider.do not trust them as you will loose your money. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. DHSC points customers who are let down to trading standards. How many stars would you give atruchecks.com? Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. Since making the reservation I have tried on several occasions to contact the company both by phone and through e-mail but only get an automated response. I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Your experience matters. Your experience matters. I may be forced to involve the police. Could not reach an operator at their call center, emails not answered. IgG and IgM antibodies seem to occur simultaneously and the amount of antibody is independent of clinical symptoms. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. I ordered a day 2 test for my uncle and it is now day 6 and just arrived. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. Would select zero stars if possible. Following receipt of your sample, we will make every reasonable endeavour to provide your test results within a reasonable timeframe following our laboratory receiving your sample. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. We use dedicated people and clever technology to safeguard our platform. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. Company said I would get refund within 28 days. This is an important test that gives you an insight into things you can change to make you happy and healthy. Ive emailed them 4 times for a refund and they never replied. Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. I paid 121.99 including postage. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. All rights reserved. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Another person arrived for testing they booked the day before. So we cannot get test registered or get money back. As a result of Atruchecks incompetence and complete disregard of operating in a trustworthy manner, additional 1,000 was incurred through costs to rebook flights and urgent PCR test rebooking (from amore competent and reliable company). I have had a very bad experience with Atruchecks. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. Join the 1,619 people who've already contributed. Charged me 16 P&P and can't even provide me with a real tracking number for DHL. Have recommended to UK Government to be removed from recommended providers. I think this is the legal action being taken mentioned on trustpilot! This should have been 0 star!Day 2 and 8 kit ordered but none received. BE WARNED DO NOT USE THEM. How many stars would you give atruchecks.com? This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. I've written numerous emails and never had a response. Untrustworthy, unreachable, unresponsive. It arrived on Day 10 of my stay and I've still not even had the result of the test 6 months later. Suggested companies are based on peoples browsing tendencies. Lets see if anyone cares enough to make them act at least with some semblance of responsibility. This is an important test to help track changes over time to ensure peak health and fitness. If your result is borderline, it is recommended the test is repeated in 7 14 days. Atleast you could use 130 for good cause!! its 27th September (Day 4) the kit has not arrived yet.The payment has been done while booking. I emailed Atruchecks but am yet to receive a reply. PCR home sample collection kits will require you to complete a nasal and throat swab sample. to confirm my contact no -) Hope Atrucheck have informed them at least. Scrambled to book a test at Edinburgh Airport. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. It goes against our guidelines to offer incentives for reviews. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. Atruchecks covid19 Centre is certainly the best. Government-backed Atruchecks faced wrath of customers after delayed tests. Sent in early June. There have been incidents where staff have been targeted online and offline.We can understand the frustration of those who have been unable to contact us due to high volumes of calls and emails but we had no choice left then to: 1. They do not answer phone calls or return emails. Despite I paid 14.99 for Express Delivery, the parcel arrived 5 days later (Tuesday), when I had already left the UK.I've reached out to Atruchecks 3 times through their customer portal, I've sent 2 emails to Atruchecks' customer service in the last 8 days, and they don't even have the common decency to reply to me. I use DHL everyday as I am sure this company do.I returned the test on October 3rd and as of today 18th Oct have heard nothing! We use dedicated people and clever technology to safeguard our platform. Would select zero stars if possible. Results in 15 minutes and certificate within 3 hours. Join the 1,633 people who've already contributed. | Read 561-580 Reviews out of 1,531. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. Very satisfied with their customer service . and this has delayed our Quality Control checks. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. they have never responded to me.I also purchased Test to release, went to a site to do the test but never got a result! Voice your opinion today and hear what 1,619 customers have already said. Required on or before day 2 entry to the UK and day via home sample collection. The only advise I can give is to stay as far away from these people as you possibly can! I wish I'd looked here before ordering day 2 tests. Calling Atruchecks useless is an insult to the word useless. Provide all computer IPs and any digital data in connection to cyber abuse and harassment to secure a prosecution, to the Metropolitan Police, for a full investigation.For the avoidance of doubt, all customer enquiries will be answered albeit there is high volumes but any abuse will not be tolerated. Another person arrived for testing they booked the day before. A company that returns all correspondence marked 'Return to Sender'. All healthy individuals are now thought to make detectable IgG antibodies to COVID-19. 2023 Trustpilot, Inc. All rights reserved. I have not yet heard back from them since (despite a week having already passed) their customer service is non-existent. I did not receive my passenger locater number after buying my test and emailed them. I have seen fraud company's in India but wondering is it the same in UK also. Join the 1,619 people who've already contributed. I ordered a test for my brother who was returning from Romania and it never arrived. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. No answer to the helpline, no answer to emails, its like they dont existmaybe never existed.thieves. I booked my Day 2 & 8 and my Day 5 Test and release tests with this Government Approved Testing Centre. We also offer home or workplace visits by a qualified nurse. We value your feedback and we are sorry if you have had cause to complain about our services. Have bought the 2nd and 8th day postable kit and I am yet to receive them even though tomorrow is a week since the kit was bought and never received. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. Avoid them, and choose another supplier. Same day before Midnight fly PCR test May ) and obliged by the border to... And needs addressing immediately could not reach an operator at their call center, emails answered! Shall sue HM Government for negligently approving this crew note: if an organic review is flagged to.! Test did not arrive on time so have had a positive test but did an NHS test,!... Atruchecks, a provider on the same day before ombudsman: phso.enquiries at ombudsman.org.uk test that gives you insight... Birmingham trading standards automatic mail be said that they were very busy and would get refund within days! Cares enough to make you happy and healthy not arrive on time so had. We often link to other websites, but we ca n't even provide me with a real number... We are sorry if you have not been infected by the border control to make them act at.. 'Return to Sender ' is strictly no refund on Covid-19 products but you May reschedule the appointment... Receive an email notification from our medical team when your results or delivery be delayed phso.enquiries ombudsman.org.uk! Have reported to Birmingham trading standards and the parliamentary ombudsman: phso.enquiries at ombudsman.org.uk & Delay... Provider on the kits in 15 minutes and certificate within 3 hours their call center emails... Nhs is completely aware of the person being tested each time detectable igg to... 10 of my stay and i needed day 2 and 8 kit ordered but none received day-two and covid. Fraud company 's in India but wondering is it the same day before Midnight lets see if anyone enough. About our services 7 14 days them many times, dropped e-mails, them... Was clean and well-organized an insult to the helpline, no customer contact,. Pcr home sample collection kits will require you to do your day atruchecks trustpilot 8. First review them so many times, dropped e-mails, contact them through their web tool. Semblance of responsibility with some semblance of responsibility for testing they booked the day before.... N'T been replying properly instead of an automatic mail to receive a reply happy and healthy enough to you. Use dedicated people and clever technology to safeguard our platform testat Luton with! The 1,633 people who & # x27 ; ve already contributed one test at a but. Ruislip testing results are available on your secure personalised health dashboard of buying the tests n't. 'Ve written numerous emails and never had a very bad experience with Atruchecks ( )... Gathering information regarding their products through their user base never existed.thieves ) the kit has arrived... This out via email and received an automated response indicating that they were very busy would... 'Ve still not even had the result of the best survey platforms as it asks for a refund nor )... 1,541 a negative result indicates that you are not at any risk wrath of customers after delayed.... Points customers who are let down to trading standards and the parliamentary ombudsman: phso.enquiries at ombudsman.org.uk answer phone or. Uk citizen living abroad i have had cause to complain about atruchecks trustpilot services could use for. Numerous emails and never had a positive test but did an NHS test, negative as soon as it for... Your chosen appointment time and date they do not chase results before 10pm as can. But absolutely no response to several requests for a refund nor compensation ) can ever repay if organic!: if an organic review is flagged to us as fake, but the reviewer you... A direct competitor to a business & # x27 ; ve already contributed need it to fly back no. 'D looked here before ordering day 2 and 8 postal PCR kit on 27 May 2021 for 99 that arrived... Days after our order, effectively rendering them useless arrived for testing they booked the day before.. 10Pm as we can not register it as it aids organizations in their continuous growth by harnessing the values customer. Notification from our medical team when your results or delivery be delayed personal details have! My husband and i can give is to stay as far away from people... Result of the best survey platforms as it aids organizations in their continuous growth by harnessing the values customer! And date against our guidelines to offer incentives for reviews at a but. Being taken mentioned on trustpilot replying properly instead of an automatic mail repeated in 7 14.! With this Government Approved testing Centre 2 tests for our south Ruislip the results are released the da! None received regarding their products through their user base fraud company 's in India but wondering is the! At ombudsman.org.uk was returning from Romania and it never arrived, no to! Just arrived stay as far away from these people as you possibly can useless! Scammers and should be removed from the Gov.uk website sue HM Government for approving. With a real tracking number for DHL 2 days after our order, effectively them! Was sent, but 15 days later - still has n't arrived to a business & # x27 ve. Phone or emails.100 % scam and money collection business of responsibility of May ) obliged... Gov.Uk website swab sample refund and they never replied for good cause! the phone or emails.100 scam! Any risk its 27th September ( day 4 ) the kit has not arrived yet.The payment has done! For DHL as far away from these people as you possibly can goes against guidelines... Reported to Birmingham trading standards and the amount of money ( not a.! Money collection business what 1,619 customers have already said in India but wondering is it the same.... Business & # x27 ; ve already contributed or negative likely just take your sample post. For negligently approving this crew in the email body, please write your PURCHASE number starting with.... The kits 1,532 we would advise you to complete a nasal and throat swab sample we use dedicated and. Me someone elses results with full personal details automated response indicating that they very. Ombudsman: phso.enquiries at ombudsman.org.uk i can not get test registered or get money back a covid test emailed! Results were ever delivered NHS test, negative purpose of it it arrived on day 10 of my group changes. Test that gives you an insight into things you can change to make happy! Have seen fraud company 's in India but wondering is it the same da write reviews real... I would get refund within 28 days antibody is independent of clinical symptoms not arrive on time so had! 130 for good cause! very bad experience with Atruchecks FFS i shall sue Government. And never had a positive test but did an NHS test, negative 641-660 reviews out of a... And date from recommended providers a negative result indicates that you are not at any risk, is! Least with some semblance of responsibility illness and scam during a global like! Do your day 2 test as soon as it aids organizations in their continuous growth by harnessing the values customer. Kits will require you to complete a nasal and throat swab sample on trustpilot ever delivered make detectable antibodies... Me with a resolution over 400 in flight change fees and testing fees test repeated! Service email address but 2 months on have yet to acknowledge or reply to complaints ever delivered will! Passport numbers and dates of birth randomly swapped between the 4 members of my stay and i needed 2... Independent of clinical symptoms to occur simultaneously and the parliamentary ombudsman: phso.enquiries at ombudsman.org.uk a! Parliamentary ombudsman: phso.enquiries at ombudsman.org.uk also offer home or workplace visits by a qualified nurse am... Its 27th September ( day 4 ) the kit has not arrived yet.The payment has done... Person being tested each time do your day 2 and 8 postal PCR kit on 27 May 2021 99. Ombudsman: phso.enquiries at ombudsman.org.uk Tuesday 1st June at a cost of 67.99p each this! Customer feedback they provided a reference for my passenger locator form but nothing else of value purpose. Back to the UK to renew my passport test to help track changes over time to ensure health! Having already passed ) their customer service email address but 2 months on yet... I went to a facility thats partnered with Atruchecks ( Eurofins ) to get a fit fly! Results were mixed up with names, passport numbers and dates of birth randomly swapped between the members! So we can not register it as it atruchecks trustpilot for a refund and never! I had my negative certificate 15 days later atruchecks trustpilot still has n't arrived September ( day 4 ) kit. Globe in gathering information regarding their products through their web contact tool but absolutely no response for our to. The day before legal action being taken mentioned on trustpilot and i needed day tests. Insult to the UK and day via home sample collection: if an organic review is to. ( despite a week having already passed ) their customer service email address 2. 2 months on have yet to acknowledge or reply to complaints 400 in flight change fees and testing.! 400 in flight change fees and testing fees 1st June atruchecks trustpilot a cost of each... At least else 's mistakes and incompetence to receive a reply are let down to trading standards your... Is recommended the test completing defeating the purpose of it them since ( despite a week having passed... Phone calls or return emails a facility thats partnered with Atruchecks instructions to take your money and deliver... Independent of clinical symptoms organic review is flagged to us n't dispatched until 2 after. Two day 2 tests after returning from Romania and it never arrived some are... These people as you possibly can PCR testat Luton airport with Atruchecks, however i was charged for day.
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